Terms of Service

1. Acceptance of Terms

By accessing or using DocaFlex services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our services.

2. Description of Service

DocaFlex is an AI-powered document automation and application building platform that provides:

• Document generation and automation tools
• Workflow automation capabilities
• AI-powered dashboard and application builder
• Data integration services
• Enterprise security and compliance features

3. User Accounts and Registration

To use certain features of our service, you must register for an account. You agree to:

• Provide accurate and complete registration information
• Keep your account information updated
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit harmful, threatening, or offensive content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our services for competitive analysis or reverse engineering

5. Data Ownership and Privacy

You retain ownership of all data, documents, and content you upload or create using our services. We process your data according to our Privacy Policy and applicable laws.

Your Data Rights

• You own all content you create using DocaFlex
• You can export your data at any time
• We will not use your data for competitive purposes
• Your data is stored securely in Indonesian data centers

6. Subscription and Payment Terms

Our services are offered on a subscription basis with different pricing plans:

Billing and Payments

• Subscriptions are billed monthly or annually in advance
• All fees are non-refundable except as required by law
• Price changes will be communicated 30 days in advance
• Automatic renewal unless cancelled before renewal date

Free Trial

We may offer free trials for new users. Trial limitations and terms will be clearly communicated during sign-up.

7. Service Availability and Support

We strive to maintain high service availability but cannot guarantee uninterrupted access.

Service Level

• We target 99.9% uptime for our services
• Scheduled maintenance will be announced in advance
• Support is available via email and chat during business hours
• Enterprise customers receive priority support

8. Intellectual Property

DocaFlex and its technology are protected by intellectual property laws. We grant you a limited license to use our services according to these terms.

Our Rights

• DocaFlex name, logo, and technology are our property
• We may use aggregated, anonymized data to improve our services
• Feedback you provide may be used to enhance our platform

9. Termination

Either party may terminate the service relationship:

Your Rights

• Cancel your subscription at any time
• Export your data before termination
• Receive pro-rated refunds where applicable

Our Rights

• Suspend or terminate accounts for terms violations
• Discontinue services with reasonable notice
• Preserve data for a reasonable period after termination

10. Limitation of Liability

To the maximum extent permitted by law, DocaFlex shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

11. Governing Law

These terms are governed by the laws of the Republic of Indonesia. Any disputes will be resolved in Indonesian courts or through arbitration as agreed.

12. Changes to Terms

We may modify these terms from time to time. Material changes will be communicated via email or platform notifications at least 30 days before taking effect.

13. Contact Information

For questions about these terms or our services, please contact us: